Transition - The First 100 Days

The first 100 days of professional management is probably the most significant and critical period for the overall success of the client/manager relationship. It is essential during this period that procedures are established which will enable MyHomeSpot.com to perform its role in a manner consistent with owner policies and the client's governing documents. This is also the time that all client administrative and operational functions are properly reviewed and formally developed for the efficient management of the community.

Upon approval by the Owner to retain myHomeSpot.com's Management's services, the following functions, in addition to regular operations, will occur during the first 100 days:

• During the first week (and prior to that time), there will be considerable activity occurring not only at the Property but at our corporate offices as well. Approximately 10-15 days prior to the inception of our services, a unit owner roster will be entered into our main computer system. This will generate a complete journal for the tenant and unit for financial and transaction management. A welcome letter is sent to all tenants 10-15 days prior to the start date introducing myHomeSpot.com. The letter will contain phone numbers to contact myHomeSpot.com's customer service, accounting and emergency departments. We will also release a new community website for maintenance requests, online payments, late feel policies, etc. 
   

• Prior to the first day of service all new on-site staff members, as well as any current staff members retained, will meet with myHomeSpot.com's senior management. At this meeting, the employees will fill out employment packages, and are set up for drug testing, fitted for uniforms (if applicable), and are made aware of all company employee benefits and safety standards of MyHomeSpot.com Property Management. Further orientation in areas of training and customer service skills are also scheduled at this time.

With regard to the administration of the property, we will begin assembling the books and records of the community, making a detailed review of all of the following:

• Service contracts

• Insurance policies

• Apartment Community documents

• Correspondence files

• Corporate Entity documents

Some of the items we will be examining are inflated contractual costs, expiration dates, charges that the Apartment Community is eligible for exemption, and the possibility of utility audits.

• With regard to the maintenance of the community, to ensure that the staff and myHomeSpot.com are performing the necessary functions, we will establish job descriptions and schedules. A management team, including the property manager, will tour the property to take photos for the purpose of setting up a "Things To Do" or work order bulletin board and initiate an asset management manual.

• We will schedule an initial meeting with the Owner to set immediate and long term goals and priorities. Of immediate concern will be pending work orders, correspondence, bids, lawsuits, and any already scheduled contracted work. The Owner will share with us any initial concerns and policies regarding collections, violations, screenings, emergencies, etc. During the first 100 days, based on the administrative review, property pictures and inspections, we will make recommendations to the Owner for both maintenance projects (long and short term), contracts, policies, and use of staff.

From the above, the Owner and Management will have the information to be able to formulate a plan that will produce optimal results and ensure that everyone is working toward the same goals: enhancing property values, setting sound operating procedures and providing effective communication to the property owners.